FAQ
DO YOU TAKE CUSTOM ORDERS?
Yes, occasionally. These are on a case by case basis.
HOW DO I KEEP UP WITH PRODUCT UPDATES?
Product updates are announced in the newsletter which you can subscribe to on the homepage and also on Instagram.
ARE YOUR PIECES 'FOOD SAFE'?
Everything is 'foodsafe' unless specifically noted ie. the piece is a 'second'. On some occaisions the glaze bubbles and breaks and it is generally recommended that you do not put or serve food in these pieces. These pieces are rarely sold. As we have said these will be specifically called out on the site. If you are in any doubt please contact us to make sure.
HOW DO I TAKE CARE OF THE PIECES I HAVE ORDERED?
Some glazes, especially those that are matte or have a crackle may absorb colours from certain foods & spices. A simple and gentle scrub with water and baking soda takes most, if not all, of those stains out. Cutlery marks can be scrubbed off with a sprinkling of ‘Bar Keepers Friend’, baking soda or magic eraser. For more stubborn cases, a little bit of bleach does the rest of the job.